Privacy policy

1. Who We Are

This website is operated by Noir House, a short-term holiday let located at 32 Langham Road, Hastings, East Sussex, TN34 2JG. For any privacy-related queries, please contact us at hello@noirhouse.co.uk.

2. What Information We Collect

We may collect the following personal information when you use our website or make an enquiry:

• Your name, email address, and phone number when you contact us via the enquiry form or email
• Booking-related information (dates, number of guests) when you make a reservation enquiry
• Technical data such as your IP address, browser type, and pages visited, collected automatically via cookies and analytics tools
• Any information you choose to provide in free-text message fields

We do not collect payment card details directly. All bookings made via Airbnb or Booking.com are subject to those platforms' own privacy policies.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and manage your booking
• Send you information relevant to your stay at Noir House
• Improve our website and guest experience
• Comply with our legal obligations

We will not use your information for marketing purposes without your explicit consent, and we will never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contractual necessity — to fulfil a booking or respond to a pre-booking enquiry
• Legitimate interests — to manage and improve our property and guest communications
• Legal obligation — where we are required to retain records by law
• Consent — where you have opted in to receive communications from us

5. Sharing Your Information

We do not sell or share your personal data with third parties for their own marketing purposes. We may share your information with:

• Guesty — our property management system, used to manage bookings and operations
• Airbnb and Booking.com — where your booking is made through these platforms
• Service providers — such as cleaning teams, where operationally necessary and only to the extent required
• Legal authorities — where we are required to do so by law

Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

6. Cookies

Our website uses cookies to help it function correctly and to understand how visitors use the site. These may include:

• Essential cookies — required for the website to operate
• Analytics cookies — used to understand visitor behaviour in aggregate (e.g. via Google Analytics)

You can control cookie settings through your browser. Blocking certain cookies may affect website functionality.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for up to 7 years for tax and legal compliance purposes. Enquiry data where no booking resulted is deleted within 12 months.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (the 'right to be forgotten')
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@noirhouse.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or disclosure. Our website is hosted on Webflow, which maintains industry-standard security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website contains links to third-party platforms including Airbnb, Booking.com, and Instagram. We are not responsible for the privacy practices of these sites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: hello@noirhouse.co.uk
Address: 32 Langham Road, Hastings, East Sussex, TN34 2JG

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